Refund policy

1. Right of withdrawal

EU Consumers have the right to cancel the contract within 14 days without giving any reason.

2. Cancellation

A cancellation is possible as long as the order has not yet been forwarded to the supplier.

3. Return process

Prior contact is required for a return.

The return address will be communicated after verification and may differ from the business address.

4. Return shipping costs

The costs of the return are usually borne by the customer, unless the goods are defective or have been delivered incorrectly.

5. Complaints

In the case of a defective or damaged product, the customer has the right to ask for refund or replacement within 30 days after delivery.

A description as well as image or video material may be required for processing.

We support the customer in the context of communication with the respective supplier or logistics partner.

6. Restrictions

The properties and effect of a product may vary depending on use.

If a product does not meet the expectations, we recommend that you contact us - we will try to find an individual solution.

 

7. Reimbursement

Refunds will be made after verification and will be processed via the original payment method